Orders Policy

RETURNS POLICY

  • All sales on orders are final. No returns, exchanges, or cancellations are accepted.
  • If you have received an incorrect product or a damaged/defective item, please contact us with your name, order number, and nature of the issue. For damages/defects, please attach a photo. We ask that you save all packaging materials for a quick, safe return. We are happy to send you the correct product, provided the replacement product is in stock. Should your replacement product be out of stock, we will send out your replacement item as soon as we have more. We cannot process a return for damages if the product has been used and/or consequently damaged.


SHIPPING PRICES

  • Our shipping charges are intended to cover your order processing, handling and packing of the products you purchase and delivering them to you.
  • Shipping rates are based on Auspost rates.


ORDER PROCESSING

  • Processing time or an estimated shipping date will be clearly noted in the product description of the item you order. In-stock products typically ship within 1-2 days.


ORDER CONFIRMATION AND TRACKING EMAILS

  • You will receive an order confirmation email once your order has been submitted. Once your shipment is in process, you will receive a shipping confirmation email, followed by an email with tracking information. It may take up to 24 hours for the tracking information to display properly online.


NON-REFUNDABLE SHIPPING

  • Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges.